Hyderabad: MERGEN Corporates has announced the launch of its largest ServiceNow Digital Workflow Center of Excellence (CoE) in Hyderabad, marking a significant expansion of its capabilities in AI and digital workflow automation. The new CoE, which has already onboarded over 50 ServiceNow experts, aims to double its headcount by early 2026 to meet growing global demand.
Set up with an initial investment of $500,000, the CoE is housed within MERGEN’s Global Delivery Center in a 150-seat facility, with an additional 8,000 square feet earmarked for expansion. A further $500,000 has been committed for this phase, bringing MERGEN’s total planned investment to $1 million.
The Center of Excellence is expected to generate more than 50 new roles in AI and workflow automation over the next year. It will focus on accelerating project delivery, enabling MERGEN to enter at least four new industry verticals, and expanding its pool of ServiceNow-certified talent.
Speaking at the launch, Mahanth Mallikarjuna, Founder and CEO of MERGEN, said,
“The launch of our Center of Excellence for ServiceNow strengthens our commitment to delivering greater execution speed, operational efficiency, and business value for our growing client base. The CoE will focus on building industry-specific solutions, accelerating project execution through low-code and AIOps capabilities, and scaling our talent pool to meet evolving client needs.”
Ganesh S. Lakshminarayanan, GVP – Sales and Managing Director, India & SAARC, ServiceNow, noted that the launch comes at a crucial juncture in India’s enterprise AI journey.
“Our recently launched Enterprise AI Maturity Index shows that 68% of Indian business leaders are still defining the skills and strategies to fully leverage AI. MERGEN’s investment in talent, platform expertise, and industry-specific solutions will be pivotal in helping businesses simplify operations and unlock greater value through AI-driven transformation.”
The CoE will provide end-to-end ServiceNow implementation and managed services, supporting both greenfield and brownfield deployments. Its solution offerings include key modules such as ITOM, CSM, IRM, ITAM, SPM, AIOps, as well as industry-specific tools like OTSM, TSM, PSDS, FSM, and ERP modernization.
MERGEN currently serves a wide range of sectors including financial services, insurance, healthcare, manufacturing, retail, hospitality, public sector, energy & utilities, and business services across India and international markets.
Its notable implementations include AI-powered telehealth in healthcare, optimized supply chain solutions in manufacturing and logistics, and cloud transformations in retail and telecom—demonstrating its commitment to solving industry-specific challenges and enabling scalable digital growth.
The Hyderabad CoE is expected to play a strategic role in MERGEN’s global delivery roadmap, leveraging the Now Platform® to help enterprises streamline operations, enhance efficiency, and drive innovation.
