The virtual numbers have enhanced the credibility of dealerships, while automated feedback systems have streamlined responses, achieving an 85% feedback rate.Exotela customer engagement solutions providerhas partnered with JSW MG Motor India to improve customer communication and operational intelligence. This collaboration has led to a 22% increase in customer satisfaction and a 20% boost in productivity for JSW MG Motor India.
Exotel implemented virtual numbers, centralized call monitoring, and automated feedback systems to achieve these results. The automated feedback system boasts an 85% feedback collection rate.
Exotel’s unified platform provides a seamless customer experience with a single national number and maintains brand consistency with virtual dealership numbers. The platform also enables real-time feedback collection and issue resolution. The integrated cloud contact center has specifically empowered JSW MG Motor India’s online sales representatives.
The virtual numbers have enhanced the credibility of dealerships, while automated feedback systems have streamlined responses, achieving an 85% feedback rate.
Shivakumar ganesanco-founder & CEO, Exotel, said, “At Exotel, we believe in transforming customer engagement through smart communication platforms. Our partnership with JSW MG Motor India is a testament to how technology can enhance efficiency and elevate our customer-first approach.”
Kapil Bajajhead – dealer digital solutions, JSW MG Motor India, said, “Customer satisfaction remains our top priority at JSW MG Motor India. Our endeavor is to ensure meaningful customer interactions and to further enhance the experience we partnered with Exotel.”
Exotel serves over 7000 clients globally across various industries and facilitates over 25 billion annual conversations. These conversations utilise various channels, including voice, agents, and bots.
Exotel positions itself as an AI transformation partner for customer engagement and experience. The company utilises AI-powered solutions to enhance interactions with conversational intelligence and optimize resources. The ultimate goal is to deliver exceptional customer experiences and business growth, the company said.
